Sanbona Wildlife Reserve Careers2019-04-04T12:28:46+02:00

We Are Hiring

As custodians of 58 000 hectares of vastly diverse and sensitive landscape within the Little Karoo, conservation management and offering an exceptional guest experience is the foundation on which Sanbona Wildlife Reserve was established.

The collective strength and vision of the Sanbona Team has carried this vision to ensure Sanbona is a pioneer of conservation, reserve development and eco-tourism within the Western Cape.

Our luxury lodges operate independently, each of which being fully staffed with their own management team, chef brigade, hosts and hostesses and experienced field guides.

Our conservation teams are staffed by wildlife veterinarians, ecologists, conservation managers, security operatives and field staff.

The conservation and hospitality teams are supported by competent and driven administrative staff who ensure the holistic operation of the reserve and support of its vision.

The Sanbona Team is more than a team and more like a family.   A community where every member plays an important part, no matter how big or small the role.

If this working environment appeals to you, please browse our career opportunities below.

Vacancies

Closing Soon!!

Job Title: Marketing Executive
Department: Sales and Marketing
Position Reports to: Sales and Marketing Manager
Location: Cape Town Head Office

Minimum Qualification:

  • Grade 12/NQF4
  • Degree or equivalent in Marketing/ Communications / Business
  • Minimum of 3 years working experience in Marketing Management
  • Ability to effectively communicate with others in English (written and spoken)
  • 5-star experience would be an advantage.
  • Experience with digital marketing / direct response campaigns with external web agency
  • Experience managing external agencies (e.g. media, creative)

Key Performance Areas of this position include but are not limited to:

  • Create, execute and evaluate an annual marketing plan
  • Website management
  • Social Media management | Updating and implementation of social media calendar
  • Updating and alignment of all collateral in both print and digital
  • Ensuring the branding is enforced | Sourcing branded collateral
  • Overseeing and developing marketing campaigns
  • Content creation (blogs/newsletters)
  • Review responses and feedback
  • Update marketing budgets
  • Image bank management | Assist with the planning and coordination of photo and video shoots where necessary | Management of photographs across Travel Partner site and other platforms
  • Liaising with externals companies regarding such as PR Agency, Digital & Advertising Agency etc
  • Roll out overall PR strategy in line with marketing goals | Circulating publicity exposure
  • Reviewing all press packs, media articles and inserts | Assisting in the content creation and correction where required
  • Communication to Managers & Suppliers on all activations/promotions/advertising

Competencies Required:

  • Proficient user of Microsoft Office software applications
  • Effective in creating and fostering an environment of collaboration and commitment
  • Ability to work independently without receiving detailed instructions
  • Excellent communication skills
  • Organized, detail-oriented and deadline-sensitive
  • A good understanding of social media and marketing principles
  • Self-motivated and managed, takes initiative, anticipates needs
  • Works to create an environment that encourages high levels of engagement with the company
  • Creativity and writing skills
  • Commercial awareness
  • Adaptability

Individuals from designated groups as per the Employment Equity Act will receive preference.
Please note that Reference and Criminal checks will be done.

Interested Applicants should submit their CV’s to:
Admin Office or email: [email protected] Tel: 021 010 0458

Closing Soon!!

Job Title: Revenue Manager
Department: Sales and Marketing
Position Reports to: Sales and Marketing Manager
Location: Cape Town Head Office

Minimum Qualification:

  • Grade 12/NQF4
  • Degree or equivalent in Hospitality Management / Financial Management / Economics
  • 5 Years of experience in overseeing the hospitality Reservations and Revenue operations of a luxury 5-Star hotel
  • Ability to effectively communicate with others in English (written and spoken)
  • Extensive background in Reservations and Revenue services

Key Performance Areas of this position include but are not limited to:

  • Apply sound RM strategies for all forecasting and yield opportunities
  • Ensures that all Revenue Reports, Daily Pick-Up reports, Sales Activity reports are accurately produced with the specific time frame
  • Managing all Online distribution channels and platforms
  • Rates updating across all channels
  • Liaison with a digital marketing specialist around online campaigns and promotional opportunities
  • Effectively utilises property management software and tools to monitor the performance of the Hotel and its 3rd Party Distributors
  • Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information
  • Ensures that all relevant department employees receive comprehensive training and coaching on Selling and Up/Cross-Selling skills and Yield Management
  • Together with the Sales and Marketing Manager evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…)
  • Create and develop pricing strategies that reflect the individuality of each hotel
  • Ensure web site booking process is maintained up-to-date and functional
  • Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Perform competitive benchmark studies and follow market trends
  • Works with Reservations Teams to prepare and propose the annual budgets for the Department’s needs and activities
  • Ensures that REVPAR targets are consistently achieved
  • Reduce the cost of distribution by finding new less expensive means of delivering business
  • Distribution of issued contract and ad hoc communications

Competencies Required:

  • Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
  • Ability to think strategically and tactically in order to position the hotel and its revenue generation plans optimally
  • Proficient in understanding use of Yield-Management and Occupancy forecasting techniques
  • Proficient in the creation and analysis of Market Studies
  • Skillful in property specific reservations and revenue software to ensure that Occupancy and Rate are maximized
  • Efficient in the use of Rate-Building software and methods and in the application of Financial good practice
  • Skillful in the management of the various booking channels
  • Proficient user of Microsoft Office software applications
  • High degree of confidentiality and protection of sensitive information
  • Persistent in establishing and maintaining effective systems and process activities
  • Effective in creating and fostering an environment of collaboration and commitment
  • Ability to work independently without receiving detailed instructions
  • Strong Attention to Detail and Innovation for Results

Individuals from designated groups as per the Employment Equity Act will receive preference.
Please note that Reference and Criminal checks will be done.

Interested Applicants should submit their CV’s to:
Admin Office or email: [email protected] Tel: 021 010 0458

Job Title: Assistant Lodge Manager
Department: Sanbona Wildlife Reserve
Reporting Structure: Lodge Manager

Minimum Qualification:

  • Hotel Qualification, NQF 4/5.
  • Minimum of 3years experience in a 5-star environment

Key Performance Areas of this position include but are not limited to:

  • Primary Purpose: To run the Lodge efficiently and to ensure that all service supports the Lodges 5-star rating.
  • Responsibilities:
  • Cash up and correct accounting procedures upon guest departure.
  • Responsible and accountable for all Guest charges, staff charges and capturing on Semper.
  • Accurate performance, meeting reporting deadlines to Accounts, Admin and Food and Beverage Departments.
  • Assistance with and Timeous Completion of Stock takes.
  • Ensure that Courteous and Efficient Service is provided to Guests in accordance with Sanbona Vision and Values.
  • Delegation and Monitoring of day to day Duties and Maintenance in Lodge.
  • Promotion of Curio Shop Sales.
  • Delegation of staff.

Competencies Required:

  • Semper, Microsoft Office Literate.
  • Eye for detail.
  • Knowledge in a Professional Working Environment.
  • English and Afrikaans (Written and Spoken).
  • Supervisory, Training, Motivational and Disciplinary Skills.
  • Customer Focused.
  • Stock Control.
  • Valid Drivers License.
  • Sober Habits.
  • Ability to work unsupervised.

Individuals from designated groups as per the Employment Equity Act will receive preference.
Please note that Reference and Criminal checks will be done.

Interested Applicants should submit their CV’s to:
Admin Office or email: [email protected] Tel: 021 010 0458

Job Title: Lodge Manager
Department: Hospitality
Position Reports to: Hospitality Manager

Minimum Qualification:

  • Hospitality Management Qualification, NQF 4/5.
  • Minimum of 3 – 5 years working experience in Hospitality / Front of House at least as Assistant Manager.
  • 5-star experience would be preferential.

Key Performance Areas of this position includes but is not limited to:

  • Primary Purpose: Overall Management of 5* Lodge, ensuring all services supports 5* rating.
  • Responsibilities:
    • Daily Operations of Lodge including but not limited to the following:
      • Administrative duties: Cash up and correct accounting procedures upon guest
        departure – Responsible and accountable for all Guest charges, staff charges and
        capturing on Semper.
      • Accurate performance, meeting reporting deadlines to Accounts, Admin and Food
        and Beverage Departments.
      • Assistance with and Timeous Completion of Stock takes.
    • Conduct employee training programs.
    • Inspect condition or functioning of facilities or equipment.
    • Prepare staff schedules or work assignments.
    • Promote products, services, and/or sales of the Curio Shop.
    • Manage guest services.
    • Ensure daily checks are done in all departments.

Competencies Required:

  • Semper, Microsoft Office Literate, GAAP, ResRequest.
  • Eye for detail.
  • Knowledge in a Professional Working Environment.
  • English and Afrikaans (Written and Spoken).
  • Supervisory, Training, Motivational and Disciplinary Skills.
  • Customer Focused.
  • Stock Control.
  • Valid Driver’s License with PDP.
  • Sober Habits.
  • Ability to work unsupervised.

Individuals from designated groups as per the Employment Equity Act will receive preference.
Please note that Reference and Criminal checks will be done.

Interested Applicants should submit their CV’s to:
Admin Office or email: [email protected] Tel: 021 010 0458

Job Title: Sous Chef
Department: Hospitality
Position Reports to: Head Chef & Lodge Manager

Minimum Qualification:

  • Culinary Qualification, NQF 4/5.
  • Minimum of 3 years working experience in Hospitality in an equivalent position
  • 5-star experience would be preferential.

Key Performance Areas of this position includes but is not limited to:

  • Check quality of foods or supplies.
  • Estimate supplies, ingredients, or staff requirements for food preparation activities.
  • Train food preparation or food service personnel.
  • Inspect facilities, equipment or supplies to ensure conformance to standards.
  • Create new recipes or food presentations
  • Prepare meals of high quality.
  • Check the quality of raw or cooked food products to ensure that standards are met
  • Plan menu options.
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Plan special events.
  • Kitchen cleanliness and Maintenance.
  • Health and Safety in the kitchen.
  • Arrange for equipment purchases or repairs.

Competencies Required:

  • Neat and presentable.
  • Knowledge in a Professional Working Environment.
  • English and Afrikaans.
  • Customer Focused.
  • Computer Literacy.
  • Stock Control.
  • Sober Habits.
  • Ability to work unsupervised.
  • Ability to work well in a team and train staff.

Individuals from designated groups as per the Employment Equity Act will receive preference.
Please note that Reference and Criminal checks will be done.

Interested Applicants should submit their CV’s to:
Admin Office or email: [email protected] Tel: 021 010 0458

Job Title: Housekeeper
Department: Hospitality
Position Reports to: Lodge Management (Dwyka)

Minimum Qualification:

  • Grade 12 or Equivalent
  • Prior knowledge and experience in Housekeeping will be beneficial.

Key Performance Areas of this position includes but is not limited to:

  • General cleanliness of Guest Suites and Public Areas.
  • Performance of daily turndowns of Guest Suites.
  • Presentation of Guest amenities in Guest Suites.
  • Reporting of problems in suites to Management.
  • Liaison with Laundry Department for correct quantities and quality of Guest Suite Linen.

Competencies Required:

  • English literate (Spoken and written).
  • Physically fit, and in good health.
  • Sober Habits.
  • Neat and presentable.
  • Strong work ethic.
  • Ability to work unsupervised.
  • Work flexible and extended hours.

Individuals from designated groups as per the Employment Equity Act will receive preference.
Please note that Reference and Criminal checks will be done.

Interested Applicants should submit their CV’s to:
Admin Office or email: [email protected] Tel: 021 010 0458

Job Title: Head Guide
Department: Sanbona Wildlife Reserve
Position Reports to: General Manager & Hospitality Manager

Minimum Qualification:

  • Preferably FGASA Level 3 (NQF 4)
  • Preferably FGASA Professional Trails Guide
  • FGASA Assessor
  • Competency for business use of a rifle
  • Advanced Rifle Handling
  • Full Tracker Qualification Level 2

Key Performance Areas of this position includes but is not limited to:

  • Managing of the Guiding Department of Sanbona Wildlife Reserve to ensure all activities related to the department are at the expected standard.
  • The person must be a strong manager, mentor and trainer.
  • Responsibilities include administration, equipment and stock control, inter and intradepartmental liaison, facilitation of training and development on guides.
  • Ensuring standards are maintained and developed and in line with the Reserve expectation.

Competencies Required:

  • Comprehensive knowledge of guiding in a Dangerous Game environment.
  • (ARH) Advance Rifle Handling
  • Knowledge of Arid regions an advantage
  • Physically fit, Sober habits and in good health.
  • Neat and presentable with a welcoming personality.
  • Basic computer skills
  • Minimum of 5 years’ experience in Big 5- & 5-Star environment
  • Experience as Trainer an advantage
  • Valid PDP

Individuals from designated groups as per the Employment Equity Act will receive preference.
Please note that Reference and Criminal checks will be done.

Interested Applicants should submit their CV’s to:
Admin Office or email: [email protected] Tel: 021 010 0458