Terms & Conditions

Rates

All rates are quoted and invoiced in South African Rand (ZAR) on a “per person per night” basis.

Adults travelling:

• Adult Sharing rates apply to persons (12 years and older) sharing one room/suite. Persons 12 years and older are considered adults and will therefore require their own room/suite at the applicable rates.
• Single Adult rates are only applicable when one adult is staying by him/herself in one room/suite. Not applicable when an adult is sharing a room/suite with a child/children.
• Note that all rooms can sleep a maximum of two adults.

• Rates are inclusive of 2 daily nature drives, guided wilderness walks, all meals, a limited selection of house beers and wines, all on-drive snacks and beverages,internal reserve transfers between the lodges and welcome lounge, tourism levy and 15% VAT.
• The rates exclude daily conservation levy, additional alcoholic and premium beverages, discretionary gratuities and all items of a personal nature, which must be settled directly prior to departure.
• Persons under the age of 14 years are not permitted on any walking safaris.

Children travelling:

• Applicable to Gondwana Family Lodge only.
• Child rates are applicable to children from 4 years up to and including 11 years; irrespective of whether children are sharing with adults or staying in their own room/suite (single or sharing).
•  0 to 3 years old are accommodated at no additional cost, on a sharing basis only with adults.
• Rates are inclusive of the “Kids on Safari” programme, 2 daily nature drives, all meals, non-alcoholic beverages, all on-drive snacks and beverages, internal reserve transfers between the lodge and welcome lounge, tourism levy and 15% VAT (daily conservation levy and all items of a personal nature are excluded and must be settled prior to departure).
• Persons under the age of 4 years are not permitted on game drives.
• Persons under the age of 16 years are not permitted at Dwyka Tented Lodge
• Persons under the age of 12 are not permitted at Tilney Manor.
• Complimentary child minding is available in the kiddie’s entertainment area during game drives and the course of the day.

Conservation Levy:

• A daily conservation levy of R175 per person per night will be applied to all reservations, children between the ages of 4- 11 years will be levied at 50% (half) of the adult rate.
• The conservation levy will be charged on the initial invoice to be settled at booking stage, alternatively settled directly by the guest on departure.
• This levy is not included in the above-mentioned rates, nor is it commissionable.
• The purpose of the guest conservation levy is to support the intense and ongoing conservation efforts on the reserve and provide support to local communities.

• All rates are subject to change without prior notice.
• We recommend a minimum stay of two nights throughout the year. A minimum 2-night stay restriction is applicable over the Seasonal Peak Season period.
• Contracted rates:

• Only RACK rates are allowed to be published via any and all mediums.
• All rates listed as “Nett” are confidential and subject to providing the source/origin of bookings as well as the origin of guests at the time of booking.

Value Adding Offers

• All offers are subject to availability at the time of booking and may be withdrawn at any time.

Children Policy

• This policy applies to all persons from 0 up to and including 11 years old:

• Persons under the age of 4 years are not permitted on any game drives.
• Persons under the age of 14 years are not permitted on any walking safaris.
• Persons under the age of 16 years are not permitted at Dwyka Tented Lodge.
• Persons under the age of 12 years are not permitted at Tilney Manor.
• Children are accommodated at Gondwana Family Lodge only.

0 – 3 Years old

• are accommodated at no additional cost
• must share with adults, depending on the availability of cots and/or rooms with a sleeper couch
• are not permitted on game drives

4 – 11 Years old

• are accommodated at 50% (half) of the adult sharing rate
• may share with adults, depending on the availability of rooms with a sleeper couch
• are permitted on game drives

• Sleeper couches can accommodate a maximum of one child.
• Cots can accommodate a maximum of one child.
• Rooms can accommodate a maximum of one cot and one sleeper couch only.
• Rooms accommodating children sharing with parents contain one sleeper couch per room.
• Complimentary child minding is available during game drive hours and during the course of the day in our kiddies play center.
• Outside of our kiddes play center opening hours, additional child-minding service are available upon request and can be arranged at an additional cost.

Travel Information

Insurance

We highly recommend that comprehensive travel insurance is taken out, including cover against all COVID related instances.

Special Catering/Outsourced Meals

Please note that the outsourcing of any certified meals (i.e. Kosher or Halaal) will incur an additional surcharge per person per day.

Transfers/Gate Times

• Transfers to and from the reserve can be arranged with reservations on request at an additional cost.
• Terms and Conditions relating to road transfers apply, and are available on request/as addendum to this document
• All transfers are handled by accredited car hire and charter companies.
• A complimentary transfer from the welcoming lounge, located 15 kilometers into Sanbona Wildlife Reserve, to the different lodges is available on request and must be booked at least 72 hours in advance; please contact reservations in order to book these

• arriving guests are picked up from the welcoming lounge at 12h30 or 16h00 (guests arriving on the later transfer will not be able to join the afternoon game drive);
• departing guests are picked up from their lodge to be back at the welcoming lounge by 12h30.

Minimum Stay

Festive Season (15 December 2023 – 07 January 2024)

• A minimum of a two-night stay will be applied to all bookings over the festive period.
• Any remaining available inventory will become available for sale 90 days’ prior for one-night reservations.

Payment

• Full pre-payment will be required 60 days prior to arrival.
• Sanbona Wildlife Reserve reserves the right to release bookings, should payment not be received by the requested date.
• Any discrepancies on the confirmation/pro forma invoice must be addressed at the time of booking, otherwise the invoice amount will be applied and will be due and payable regardless.
• All bank charges are for the account of the tour operator and will not be paid by Sanbona Wildlife Reserve.

Cancellations

General Terms (01 October 2023 – 30 November 2023 | 15 December 2023 – 30 April 2024)

• Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations. 
• A fee of 50% of booking value will be charged if cancellation is less than 60 days prior to arrival.
• A fee of 100% of booking value will be charged if cancellation is less than 30 days prior to arrival.
• All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.

Low Season Terms (01 May 2023- 30 September 2023 | 1- 14 December 2023)

• Only written cancellations will be accepted; please ensure you receive an acknowledgment of cancellation from reservations.
• A fee of 25% of the booking value will be charged if cancellation is less than 60- 31 days prior to arrival.
• A fee of 50% of the booking value will be charged if cancellation is less than 30- 15 days prior to arrival.
• A fee of 100% of the booking value will be charged f cancellation is less than 14 days prior to arrival.
• All reservations must be cancelled through/ via the original booking channel; failure to do so will result in full payment being required.

FIT Groups, Set Departure Tours, Set Departure Itineraries and Tour Series Deposit, Payment and Cancellation

• Policy applies to bookings of eight (8) or more people.
• A minimum stay of two nights applies throughout the year. 
• A 10% non-refundable deposit will be requested at the time of booking in order to secure rooms.
• A 50% non-refundable deposit is payable 90 days prior to arrival.
• A 100% non-refundable deposit is payable 60 days prior to arrival.
• All rooming lists are required 30 days prior to arrival.

The following terms and conditions must be agreed and adhered to in order to hold rooms for FIT Groups, Set Departure Tours, Set Departure Itineraries and Tour Series:

General:

• Sanbona Wildlife Reserve may request room(s) back at any point should it receive a confirmed booking for the same dates. The agent must release the room(s) back to Sanbona Wildlife Reserve if it has not been sold at that point. A 10% non-refundable deposit will be required immediately for room(s) should the agent not wish to release the room(s) back to Sanbona Wildlife Reserve.

Cancellations:

• The cancellation policy is applied in the event of a reduction in rooms. Should one person in a sharing room cancel, the room rate will then revert to a single occupancy and single occupancy supplement will be applicable to the guest.
• For all cancellations within four months [120 days] of arrival, a fee of 10% of total value per room cancelled will be charged.
• For all cancellations within three months [90 days] of arrival, a fee of 50% of total value per room cancelled will be charged.
• For all cancellations within two months [60 days] of arrival, a fee of 100% of total value per room cancelled will be charged.

Payment:

• 10% non-refundable deposit may be requested at any time during the booking process should Sanbona Wildlife Reserve receive a confirmed booking for the same dates. This will allow us to hold rooms in advance and decline any and all other business we get for the same dates.
• 50% of total group value must be settled three months [90 days] prior to arrival.
• The balance, i.e. full pre-payment, of total group value must be settled two months [60 days] prior to arrival.